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We love to hear from you. We love your feedback. We love our users. Sheer complaining ain't music to our ears, so if you've got a problem, try to suggest a solution as well. Be sure to check our help section, where you're likely to find the solution to some of your problems....

Top 5 Problems

  1. I paid to upgrade, but my account is still basic! view answer
  2. How do I add pictures to my items? view answer
  3. A buyer/seller didn't treat me right! view answer
  4. Why did my item get flagged? view answer
  5. My item isn't showing up? view answer

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If you're not into the email thing, but prefer to write to us via an old-fashioned letter, telegram, or carrier pigeon, you can reach us at:

248 Foster Dr
Oswego, IL 60543

  • I paid to upgrade, but my account is still basic!
  • (1) Try refreshing your "My Account" page and see if that makes a difference.
    (2) PayPal might be a little slow sending us your payment info (usually it is immediate). Wait an hour or so.
    (3) Send us an email. But try 1 and 2 first!

  • How do I add pictures to my items?
  • (1) Make sure your membership allows it.
    (2) Your pictures must be on your computer (downloaded from your digital camera, most likely).
    (3) On the "Post an Item" and the "Edit Item" pages, you will see fields where you can click "Browse" to locate the picture you want to add. Once you select the picture(s), make sure you click "Add".

  • A buyer/seller didn't treat me right!
  • If you're one of the 0.0003% of users having a bad experience, shame on you for not being more careful! ;-) All transactions are between the buyer and the seller, and so is any fixing of bad experiences. And law enforcement if necessary. Please don't complain on the site about bad sellers or buyers. And be more careful next time. Test the item before you buy!

  • Why did my item get flagged?
  • Good question. Since it's done by the community, we can't tap their brains directly to find out. But you might try looking at the FAQ on flagging and see if any of the reasons might apply to you.

  • My item isn't showing up?
  • Items post immediately to your "My Items" and to the front page, but take a few minutes to appear in the categories and the search.

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